Terms of Service

Who we are

Grapha (the “Service”) is a workspace for builders and their AI agents. You can write plans and docs, connect a database and a Git repository, track metrics, and collaborate with AI agents. These Terms of Service (the “Terms”) are an agreement between you and Grapha, which is based in Ottawa, Ontario, Canada. By creating an account or using the Service, you agree to them. If you are using Grapha for an organization, you confirm that you have authority to accept these Terms on its behalf.

Your account

• Eligibility. You must be at least 18 years old, or the age of majority where you live if that is higher, to use Grapha.
• Accurate details. You agree to give us a real email address and keep it current. We use it to sign you in and to reach you about your account.
• Account security. You are responsible for activity under your account. Keep your sign-in method and any agent tokens private. Tell us promptly if you suspect unauthorized access.
• Beta access. Grapha is in a limited beta. Access is by invite or waitlist for now, and features may change or be removed as we develop the product.

Acceptable use

You agree not to use Grapha to:

• Break the law, or help anyone else break it.
• Upload or connect content you do not have the right to use, or that infringes someone else's rights.
• Probe, scan, or attack the Service, our infrastructure, or other users; or try to get around access controls, rate limits, or usage allowances.
• Send malware, run spam, or use the Service to harass, defraud, or harm others.
• Resell or sublicense the Service, or build a competing product by copying it.

We may suspend or limit access if we reasonably believe your use threatens the Service or other users.

Your content

You keep ownership of the plans, docs, and other content you create or upload in Grapha (your “Content”). What the agents in your workspace write for you counts as your Content too: as between you and Grapha, it is yours. You grant us the limited rights we need to host, process, and display your Content so we can run the Service for you, including sending it to the third-party providers described below. We do not claim ownership of your work, and we do not sell your Content.

You are responsible for your Content and for having the rights to use it, including anything you bring in from a connected database or repository.

Connected databases, repositories, and tools

Grapha can connect to a database you control, to your Git repositories, and to tools you already use, so your agents work with real context.

• Read-only database access. Database connections are read-only. Grapha reads to answer questions and power dashboards. It does not write to, modify, or delete data in your connected database.
• Repositories. When you connect a Git repository, your coding agent can read it for context and act on it as you direct. You control which repositories are connected, and you can disconnect at any time.
• Connected tools. You can connect tools such as Gmail or Slack so your agents can act through them. Agents get only the access you grant, and you can disconnect a tool at any time.
• Your responsibility. You confirm that you are authorized to connect each database, repository, and tool, and that doing so does not breach any agreement or law that applies to you. Use a least-privilege, read-only credential for the database, and revoke access whenever you choose.

AI features and third-party processing

Grapha's AI features work by sending your Content and related context to third-party model providers. By default, requests go through OpenRouter, which passes them to the provider of the model in use. If you add your own API key for a provider, requests for that provider's models go to it directly. Either way, the model provider processes your Content to generate a response for you, and by using AI features you agree to that processing.

AI output can be wrong, incomplete, or misleading. Treat it as a starting point, not a final answer, and review anything you rely on, especially for code, data, financial, or legal decisions. You are responsible for how you use AI output.

Plans, billing, and cancellation

• Paid plans. Some features require a paid plan. We will show you the price and what is included before you subscribe.
• Credits. Paid plans include a monthly credit allowance that AI activity draws from. Included credits reset each month and do not roll over. Use beyond your allowance is billed at the overage rate shown on your billing page.
• Unattended agent work. If you let agents work while you are away, that work consumes credits from the same allowance, under a daily cap you can adjust on your project's Coding agents page.
• Payments via Stripe. We use Stripe to process payments. Your card and billing details are handled by Stripe under its terms; Grapha does not store full card numbers.
• Charges and renewal. Paid plans bill in advance on a recurring basis and renew automatically until you cancel. Usage charges beyond your included allowance are billed as incurred.
• Cancellation. You can cancel at any time. Cancellation stops future renewals; it takes effect at the end of the current billing period, and you keep access until then.
• Refunds. Except where the law requires otherwise, payments are non-refundable, and we do not provide partial refunds for unused time or credits.
• Price changes. We may change prices. If we do, we will give you reasonable notice, and changes apply to the next billing period.

Disclaimers

Grapha is provided “as is” and “as available.” To the fullest extent allowed by law, we disclaim all warranties, whether express or implied, including fitness for a particular purpose, merchantability, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI output will be accurate. You use the Service at your own discretion and risk.

Limitation of liability

To the fullest extent allowed by law, Grapha will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from or related to your use of the Service. Our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us in the three months before the event giving rise to the claim, or fifty US dollars. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

Termination

You can stop using Grapha at any time and ask us to delete your account. We may suspend or end your access if you breach these Terms, if your use creates risk for the Service or others, or if we stop offering the Service. When access ends, your right to use the Service ends too. Sections that by their nature should survive, such as content ownership, disclaimers, limitation of liability, and governing law, continue to apply.

Changes to these terms

We may update these Terms as the product changes. When we make a material change, we will update the date at the top of this page and, where appropriate, let you know in the product or by email. Continuing to use Grapha after a change means you accept the updated Terms.

Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-laws rules. Any dispute relating to these Terms or the Service will be handled by the courts in Ottawa, Ontario, unless the law where you live gives you the right to a different venue.

Contact

Questions about these Terms? Email us at support@grapha.ai.